Privacy Policy

Effective Date: February 18, 2026

Last Updated: March 04, 2026

NurGuide Ai respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and safeguard information when you use our mobile application and related services (the "Service"). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Account Information (Required)

• First name
• Last name
• Email address

This information is used to manage your account and provide access to the Service.

B. Optional Profile Information

You may voluntarily choose to provide a profile picture. Providing optional information is entirely at your discretion.

C. Authentication Information

If you sign in using third-party authentication providers (such as Google Sign-In or Apple Sign-In), we may receive your name, email address, and profile image if shared by the provider. We do not receive or store your passwords. Authentication providers operate under their own privacy policies.

D. Location Data

With your express permission, we collect GPS-based location data to calculate prayer times for your area, determine Qibla direction, and enable location-based Islamic features. Location access can be disabled at any time in your device settings. We do not sell or share precise location data for advertising purposes.

E. Usage and Technical Data

We may automatically collect certain technical information, including app features used, interaction patterns, device type and operating system, and crash logs and performance data. This information is used solely to improve performance, security, and user experience.

F. AI Interaction Data — Zero Knowledge Architecture

NurGuide Ai is built on a Zero Knowledge Architecture. Your conversations, questions, and interactions with the AI are processed and stored locally on your device only. No conversation data is transmitted to or stored on NurGuide Ai servers. At the end of each conversation, a summary is automatically saved to your device. You may optionally back up summaries to Google Drive (Android) or iCloud (iOS) at your own discretion. NurGuide Ai has zero access to your conversation content at any time.

AI interactions may utilize secure third-party AI infrastructure under contractual confidentiality and data protection obligations. We recommend that users avoid sharing highly sensitive personal information in AI conversations.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service and its features
• Manage user accounts and authenticate users
• Calculate prayer times and Qibla direction
• Improve app performance and user experience based on anonymized usage and technical data only — never conversation content
• Send service-related notifications where enabled by you
• Provide customer support
• Maintain security, detect abuse, and enforce our Terms
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for their commercial purposes.

3. How We Share Information

We do not sell or trade your personal information. We may share limited information only in the following circumstances:

• Service providers: Hosting, analytics, crash reporting, customer support, and payment processing providers, under strict confidentiality agreements. Conversation data is never shared as it is stored locally on your device only.
• Legal requirements: When required by applicable law, court order, or governmental authority, or to protect the rights, safety, or property of NurGuide Ai, its users, or the public.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• App platforms: Apple and Google, as required for app distribution, billing, and compliance, pursuant to their respective policies.

4. Data Retention

NurGuide Ai operates on a Zero Knowledge Architecture. Conversation data and AI interaction summaries are stored locally on your device and are not retained on our servers. We have no access to your conversation history.

We retain personal account information for as long as your account remains active, as necessary to provide the Service, or as required by applicable law. You may request account deletion by contacting support@nurguideai.com. Upon a verified deletion request, your account information will be removed from active systems. Some data may be retained in backup systems for a limited period or as legally required.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your account credentials and device.

6. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• The right to access your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your personal data
• The right to withdraw consent where processing is based on consent
• The right to object to or restrict certain processing activities
• The right to data portability

To exercise any of these rights, contact us at support@nurguideai.com. We may require verification of your identity before fulfilling your request.

7. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. To submit a request, contact support@nurguideai.com.

8. GDPR Notice (EEA, UK, and Switzerland)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under the General Data Protection Regulation (GDPR) or applicable local equivalents, including the right to lodge a complaint with your local supervisory authority. Our legal bases for processing include performance of a contract, legitimate interests, consent, and compliance with legal obligations. Contact us at support@nurguideai.com with any data protection inquiries.

9. International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. Those countries may have different data protection laws than your home country. By using the Service, you consent to such transfers in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information. Parents or guardians who believe a child has provided personal data may contact us at support@nurguideai.com.

11. Third-Party Links and Services

The Service may integrate or link to third-party services, including authentication providers, prayer time APIs, location services, analytics tools, and cloud storage platforms. These third parties operate under their own privacy policies. We encourage you to review their policies. NurGuide Ai is not responsible for third-party privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice within the Service or on our website. Your continued use of the Service after the updated Privacy Policy becomes effective constitutes your acceptance of the revised policy.

13. Contact

For privacy-related questions, requests, or concerns:
Email: support@nurguideai.com